Lincs Tree & Landscaping Privacy Policy

Privacy Policy

Lincs Tree & Landscaping Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Last updated: 28/09/2025

1. Information We Collect

We may collect and process the following personal information when you interact with us:

• Contact details: such as your name, phone number, email address, and postal address.

• Service details: information relating to the services you request (e.g., landscaping, fencing, tree care).

• Website usage data: including IP address, browser type, pages visited, and how you interact with our website (via cookies or analytics).

• Communications: records of your correspondence with us via email, phone, or contact forms.

We do not collect sensitive personal data unless required by law.

2. How We Use Your Information

We use personal data for the following purposes:

• To respond to enquiries and provide quotes.

• To deliver our landscaping and tree care services.

• To manage our relationship with you (billing, customer service, aftercare).

• To improve our website, services, and customer experience.

• To comply with legal and regulatory obligations.

We will not sell or rent your personal information to third parties.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal grounds to process personal data:

• Contractual necessity – when processing is required to provide the services you have requested.

• Legitimate interests – for business purposes such as responding to enquiries and improving services.

• Legal obligations – to comply with applicable laws.

• Consent – where you have agreed to specific uses (e.g., receiving marketing emails).

4. Sharing Your Information

We may share personal data with:

• Trusted contractors or suppliers who assist in delivering our services.

• IT and hosting providers for secure website and email operation.

• Professional advisors (e.g., accountants) where legally required.

• Regulatory authorities if required by law.

All third parties are required to respect your data and keep it secure.

5. Data Storage and Retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Typically, we retain client records for up to six years in line with UK tax law.

6. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data (where applicable).

• Object to processing based on legitimate interests.

• Request restriction of processing.

• Request a copy of your data in a portable format.

• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and analyse traffic. You can control cookie settings via your browser. For more information, please see our Cookie Policy (if applicable).

8. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. While we strive to safeguard your information, no system can be guaranteed 100% secure.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Lincs Tree & Landscaping Services

lincs.tree.landscapes@gmail.com

10. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK’s supervisory authority:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Helpline: 0303 123 1113